Terms of service
These terms apply to the services of Eluneri Technologies OÜ (registry code 17623975) unless a written offer or agreement says otherwise. A signed service agreement and statement of work always take precedence.
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1. Offer and agreement
Each project has a service agreement and a statement of work (scope, deliverables, timeline, fees, acceptance criteria). They take precedence over these terms.
An initial estimate or offer creates no obligation to start before the statement of work is confirmed and the agreed advance is received.
Changes in scope and additional work are agreed separately before they are done.
2. Initial diagnostic
The initial diagnostic is free and creates no obligations.
The result is based on the client's answers and public register data. It is an initial assessment, not an audit or financial, legal or tax advice.
3. Price and payment
Unless the statement of work says otherwise, fixed-price work is invoiced 40% in advance and 60% on acceptance, payable within 14 calendar days.
If payment is late, work may be suspended after a written reminder and an additional period of at least 7 days. Statutory late-payment interest applies.
4. Client's cooperation
The client provides the necessary access, data and feedback within a reasonable time.
The client is responsible for having the right to provide the data and access used for the work.
5. Handover and acceptance
Work is handed over with a guide and access. Interim results are shown along the way.
The client has 10 business days to accept the deliverable or give a written list of material deviations from the acceptance criteria. Without a reasoned objection it is deemed accepted, provided delivery and the review period were clearly notified.
6. Rights to the work
After full payment, the client receives the rights needed to use, change and develop the solution made for them.
General know-how, methods and reusable components remain with Eluneri Technologies.
Third-party software and services are used under their licence and terms of use.
7. Third-party services
Fees and terms of cloud services, APIs and AI services apply to the client unless agreed otherwise.
If a provider changes its API or terms, adapting to it may require additional work.
8. Warranty and support
For 30 calendar days after acceptance I fix, free of charge, reproducible defects caused by my work that make the deliverable fail the acceptance criteria.
Further support and changes are provided under a maintenance agreement or a separate order.
9. Liability
To the extent permitted by law, my liability is limited to the fees actually paid under the specific statement of work, but not less than EUR 1,000. The cap does not apply to intentional breaches.
I am not liable for indirect damage or lost profit.
Results of AI-based tools can contain errors and must be checked by a person before use.
10. Confidentiality
Both parties keep confidential information received during the cooperation secret, also after it ends.
11. Personal data
If the work involves processing the client's personal data, a data processing agreement is concluded (GDPR Article 28).
Processing on this website is described in the privacy policy.
12. Termination
Either party may terminate for material breach if the other does not cure it within 14 calendar days of written notice. Work done until then is paid for.
13. Disputes
Estonian law applies. Disputes are settled primarily by negotiation, failing which in Harju County Court.
Eluneri Technologies OÜ, Registry code 17623975 · info@eluneritech.com